Wooden Floorings Dubai | Warranty Policy

Wooden Floorings Dubai provides high-quality wooden flooring solutions in terms of beauty and durability. All of the materials that we use, as well as installation procedures and craftsmanship, ensure a high standard of quality and customer satisfaction.

In order to ensure reliability, we are offering 3 to 5 years warranties on selected wooden floorings and installations provided in Dubai and UAE. This is done by us in order to prove our dedication and commitment to high-quality flooring solutions.

Warranty Coverage

The warranty is valid for defects related to the manufacturing of and installation problems in the wooden floors that can have an impact on their appearance, function, or performance within the warranty period as outlined below:

Defects in the manufacture of the approved wooden floor material.
Installation mistakes due to the installation professionals we approve.
Mistakes like gaps, fitting, or movement caused by the installation.
Mistakes affecting the durability of the flooring.
Defects as a result of mistakes in installation methods or approved materials.

Warranty Conditions

In order to make sure that the warranty stays valid, clients have to adhere to recommendations of our experts regarding cleaning and maintenance of the flooring. The warranty stays valid if:

Wood flooring is installed for the purpose that it was designed for.
Cleaning and maintenance procedures are performed properly.
Wood flooring is protected from any conditions that could affect its performance.
Inspections and other procedures, if necessary, are done by our experts.

Exclusions from Warranty

The warranty will not be valid in case any damage or defect is caused by reasons which are beyond our control such as:

Damage due to normal wear and tear due to foot traffic or general use of the floor.
Scrapes, dents, or damage caused by movements of furniture or any other external object.
Any damage due to water, moisture, flood, or humidity conditions.
Discoloration due to direct exposure to sunlight or other environmental reasons.
Damage due to harsh chemicals, wrong type of cleaning agent, or maintenance procedures.
Improper modification, repair, or alteration made by unauthorized personnel.
Any damage due to natural calamity, accident, or abuse of the flooring.

Process of Warranty Claim Submission

If customers identify a potential problem that falls within the scope of the warranty, they should inform us immediately about it. To facilitate an efficient assessment of the issue, customers may be asked to supply:

Details related to the project and installation.
Photos or video footage depicting the problem.
Other relevant information about conditions of usage and maintenance.

Upon receipt of the claim, our representatives will analyze the supplied data and may organize a visit for inspection of the flooring status. According to the analysis results, we will find the best course of action in the particular case.