Wooden Floorings Dubai offers the best wooden floorings services through high-quality installations and professionalism in order to satisfy our customers. It is known that there might be some cases where cancellation, return or refund might be necessary. In this regard, the following policy draft is an explanation of the policies concerning cancellation, return, and refund of our wooden flooring products and services.
Wooden Floorings Dubai | Return and Refund Policy
Policy of Order Cancellation
Requests for order cancellation are allowed at Wooden Floorings Dubai before processing of the order, preparation of the materials, customization of the products, scheduling delivery and start of installation works. All requests of cancellation are checked by the management of our company according to the current state of the order.
Customized wooden flooring products which are already processed cannot be cancelled since the materials are processed in accordance with the specifications of the customer.
Return Eligibility
Returns or replacements can be made when:
- The wood flooring provided is defective during manufacturing.
- The item delivered does not meet the specifications of the approved order.
- The chosen products are unavailable.
- There are no installation problems due to the mistakes on our end.
All return requests are evaluated by our team upon consideration of the condition of the product, the installation process, and the order information.
Items Not Acceptable for Return/Refund
No return or refund will be allowed for the following items:
- Wooden flooring customized as per customer requirements.
- Items that have been installed, adjusted, or modified.
- Items damaged due to improper handling, misuse, or maintenance.
- Orders affected because of customer provided wrong measurements/sizes.
Process of Inspection and Solution
Any problems concerning the delivered products or installations must be reported by the customers promptly upon delivery or installation. We will investigate the complaint and possibly carry out a site inspection in order to find out the root cause of the problem. The best possible solution will then be recommended based on the situation.
Refund Processing
Approved refunds will be processed through the original mode of payment where possible. The time frame involved in processing refunds will depend on bank policies and payment service providers. Information will be provided on when the refund can be expected after approval.
Customer Promise
Wooden Floorings Dubai recognizes the importance of transparency, dependability and trust in its dealings with customers. The return and refund policy has been framed with the intent to make the procedure convenient as well as fair for both customers and Wooden Floorings Dubai.
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frequently asked question
Changes can be possible that depend on the project stage, material preparation, and installation schedule. Additional charges can apply for modifications.
Advance payments are generally non-refundable, especially when materials have already been purchased, prepared, or reserved for the project.
Customers are responsible for ensuring the installation area is clear and accessible. Furniture, accessories, and other items should be moved before the installation team arrives.
The completion time depends on various factors, including project size, total area, design complexity, material availability, and site conditions.
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